Privacy Policy
Effective date, 5 August 2025
1. About this policy
This Privacy Policy explains how 121 Brokers Pty Ltd, ABN 37 674 323 712 collects, uses, discloses, and protects personal information in connection with our website 121brokers.com.au, our communications, and our broking services. It follows the Australian Privacy Principles in the Privacy Act 1988. We will publish any updates to this policy on this page.
2. Who we are and what we do
We provide brokerage across business-purpose finance and asset finance. For personal finance products, we refer your enquiry to a partner that holds an Australian Credit Licence. That licensed partner provides all credit assistance for personal finance and will give you its own privacy and consent disclosures and manage any external dispute resolution that applies. We do not hold an Australian Credit Licence.
3. Personal information we collect
- Identity and contact details, for example name, business name, email, phone, and address.
- Business details, for example ABN or ACN, trading history, ownership, and director information.
- Financial information, for example turnover, liabilities, bank statements, asset and liability details, security offered, and other information relevant to assessing funding options.
- Government identifiers where legally required for verification, for example driver licence or passport number.
- Credit information and credit eligibility information when you ask us to help obtain finance, for example information obtained from or provided to lenders or credit reporting bodies.
- Communications and recordings, for example emails, messages, and call recordings.
- Website and device data, for example IP address, pages visited, and form interactions.
You may deal with us anonymously or using a pseudonym where lawful and practicable, for example general website enquiries that do not require verification.
4. How we collect information
- Directly from you, for example web forms, emails, calls, meetings, and document uploads.
- From your authorised representatives, for example your accountant or adviser.
- From third parties, with your authority or where permitted by law, for example lenders and finance partners, identity verification providers, bank-statement services, and credit reporting bodies.
- Automatically, through cookies and similar technologies when you use our website.
5. Why we collect and use information
- assess eligibility, compare products, and submit applications at your request
- verify identity and conduct due diligence, including anti-money laundering and counter-terrorism financing checks where required
- communicate with you and provide customer support
- operate, maintain, and improve our website, analytics, security, and marketing
- send service updates and, with your consent, newsletters and SMS notifications, with an unsubscribe option in each message
6. Credit information and credit reporting
If you ask us to assist with finance, we may handle credit information and credit eligibility information to help assess product suitability. This can include obtaining information from a credit reporting body and disclosing information about your application to lenders and related service providers, with your authority or as permitted by law.
- Credit reporting bodies we use. We use illion and we may also use other Australian credit reporting bodies such as Equifax or Experian.
- What we disclose. When we shop around for you, we may provide the illion bank-statement extract and relevant application information to lenders.
- Marketing pre-screening. We do not use credit reporting body pre-screening for direct marketing.
- Your CRB rights. You can ask a credit reporting body not to use your information for direct marketing, you can request your credit report, and you can place a temporary ban if you suspect fraud.
7. Identity and bank-statement services
With your permission, we use illion BankStatements to collect bank-statement data securely for assessment and to share with lenders as part of your application.
8. Disclosing personal information
- Lenders and finance partners to assess, arrange, and manage finance at your request.
- Licensed partners for personal finance where you ask us to proceed with a personal finance enquiry. We will refer your details to a partner that holds an Australian Credit Licence. That partner will provide credit assistance and issue its own privacy and consent notices. We may receive updates about the status of your referral to manage the relationship and customer support.
- Service providers who help us operate, for example identity verification, bank-data collection, cloud hosting, analytics, marketing, IT support, and security.
- Professional advisers and insurers, for example auditors, accountants, or lawyers.
- Government agencies and regulators when required or authorised by law.
- A buyer or potential buyer in connection with a business transaction, subject to confidentiality.
9. Overseas disclosures and hosting
Our trusted providers may store or access personal information in more than one country. Your information may be stored in Australia and the United States, and may be accessed in other locations where our providers operate. We take reasonable steps to ensure overseas recipients protect personal information consistently with the Australian Privacy Principles.
11. Direct marketing
We send newsletters and SMS notifications about our services and finance options. Every message includes an unsubscribe option. You can also contact us to change your preferences.
12. Security
We use administrative, technical, and physical safeguards designed to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use encryption where practicable, restrict access to authorised personnel and providers, and review our controls periodically. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
13. Retention
We keep personal information for as long as needed for the purposes in this policy, to meet legal, tax, accounting, and compliance requirements, and to resolve disputes. When information is no longer required, we take reasonable steps to de-identify or securely destroy it.
14. Access and correction
You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity. We may refuse a request in the limited circumstances allowed by law. If we refuse, we will tell you why and how to complain.
15. Notifiable data breaches
If a data breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in line with Australia’s Notifiable Data Breaches scheme, and we will take steps to reduce any risk of harm.
16. Complaints
Our process
At 121 Brokers, we are dedicated to resolving complaints in a fair, appropriate, and timely manner. You can submit a complaint online, by email, by phone, or by letter.
- Phone, (02) 8310 8516
- Email, info@121brokers.com.au
- Address, 5/12 Tasman Way, Byron Bay NSW 2481
If you are not satisfied
Privacy complaints. You can contact the Office of the Australian Information Commissioner for guidance on lodging a complaint.
Credit or product disputes. If your complaint relates to a lender or licensee involved in your application, you may be able to use that organisation’s external dispute resolution scheme, commonly the Australian Financial Complaints Authority. We will give you the lender’s or licensee’s details so you can escalate if needed. For personal finance referrals, your ACL partner will manage its own dispute resolution process.
17. Third-party links
Our website may link to third-party sites. We are not responsible for the privacy practices of those sites. Please read their privacy policies before providing any personal information.
18. Children
Our services are intended for business customers and adults. We do not knowingly collect personal information from individuals under 18 years of age.
19. Contact us
Privacy Officer, 121 Brokers Pty Ltd
Email, info@121brokers.com.au
Phone, (02) 8310 8516
Address, 5/12 Tasman Way, Byron Bay NSW 2481
Website, 121brokers.com.au
20. Changes to this policy
We may change this policy to reflect current practices and legal requirements. The updated version will apply from the date it is posted on our website.
